Mark (Ted) O'Brien has more than 38 years' worth of experience in the Fire Sector. Joining Greater Manchester Fire & Rescue Service as a firefighter in 1987, Ted developed his firefighting skills and knowledge at some of the busiest Fire Stations in Europe, based in the outer suburbs of Manchester, UK. Ted completed a 30-year professional firefighting career in 2017 and upon leaving was a member of the services Leadership Team as an operational Area Manager, and held the responsibility of Head of Operational Training, Operational Policy & Procedure and was responsible for 8 full-time operational Fire Stations. Ted then spent 5 years (2017 - 2022) as a Director at the National Fire Service College, Moreton-in-Marsh, Gloucestershire in the UK, responsible for the college curriculum and product development. During this period Ted procured FLAIM Trainer into the college, the first FLAIM kit in the UK and became a brand ambassador for FLAIM. Ted is now delighted to be part of the worldwide FLAIM team, as the Director of Customer Experience for the UK & Europe, which allows him to continue his passion to continually improve firefighter safety.